The CallHealth model is about being "Everything about health" to its customers - across all age groups - in a single click / call.
The three driving principles that guide CallHealth so as to provide maximum comfort to customers - in sequence - are:
1. Everything that can be enabled virtually should be done virtually.
2. Any healthcare service / need that requires a physical in person contact, should be done at home
3. Services that require an extended in-patient care at a tertiary center or an extended treatment in wellness clinics should be facilitated
While CallHealth delivers the first two models through its network of care professionals, it has strategic relationships with different players in the Healthcare Ecosystem like Hospitals, Diagnostic chains, Wellness Clinics, Stem cell Banks etc – where CallHealth customers can avail @Center Services. We refer to such entities as Associate – Healthcare Ecosystem Leverage Partners (A-HELP) and see them as an integral part of the journey to provide the best care to the customers.
While A-HELP are predominantly @Centre based in their operations, it is possible that in certain geographies and for certain services (like Physio, Nursing or Fitness training), the A-HELP and CallHealth may jointly offer @Home services for their customers.
There are different kinds of A-HELP that CallHealth has on its platform. While the list below is comprehensive, CallHealth will continuously update the scope of the Offerings. The Broad Categories of A-HELPs are:
A health care institution providing inpatient treatment and operation theater with specialized medical, nursing staff and medical equipment.
2. Radiology Laboratories
A department that conducts research in areas of MRI (Magnetic Resonance Imaging), X-Ray, X-Ray Computed Tomography and MR-Guided Focused Ultrasound
3. Pathology Laboratories
Laboratory that analyses bodily fluids such as blood, urine, tissues using the tools of chemistry, clinical microbiology, hematology and molecular pathology
4. Nursing homes
A facility providing long/ short term personal or nursing care for aged or the chronically ill who are unable to care for themselves properly
Healthcare facilities that are primarily focused on the care of "Outpatients"
6. Drugs & Supplements distributors
Retail / Wholesale distributors that supply medicines or health supplements
7. Stem Cell Banks
Stem cell bank is a facility that stores stem cells derived from amniotic fluid at a temperature below -1500 C by immersing them in nitrogen vapor for future use
8. Blood Banks
Is a center where blood gathered as a result of blood donation is stored, processed into blood components, and preserved for later use in blood transfusion
9. DNA Analysis / Mapping centers
DNA mapping refers to the variety of different methods that are used to describe the positions of genes. Genetic information is studied and used to diagnose, treat, prevent and cure many illnesses
10. Dialysis Centers
A center/ hospital-based with dialysis stations, which offer hemodialysis and continuous ambulatory peritoneal dialysis (CAPD) treatments to a diverse group of patients who have chronic - or long-term - kidney failure.
11. Chemo Centers
Centers that treat cancer and administer one or more anti-cancer drugs as part of a standardized chemotherapy regimen
A club, with a range of facilities usually containing special equipment, where people go to do physical exercises and get fit.
2. Food Suppliers
A company that supplies (hygienically prepared with some specified macro nutrients mix) food to individuals, restaurants, cafeterias, industrial caterers, hospitals and nursing homes
3. Yoga Centres
A place where one can practice yoga that includes physical exercise, breath control, relaxation, positive thinking, meditation aimed at developing harmony in one’s body and mind
4. Meditation Centres
A place where one can practice the technique for resting the mind and attaining a state of higher consciousness
1. Travel Agencies
A private retailer service who provides travel and tourism related services such as car rentals, ticketing, travel insurance, visa services, tour packages, hotel accommodation
2. Ambulance Services
Services that provide medical emergency services in transporting critically ill patients to a medical facility (land, air, water)
3. Provisioning of Work Places
Providers of shared co-working spaces
4. Taxi Services
A type of service were one can hire a vehicle with a driver
5. Courier Services
A company which delivers mails, packages and is known for their speed, security and tracking services
1. Insurance Companies
A institution that provides range of insurance policies that protect individuals, businesses against risk or financial losses in return of regular payments of premium
2. Equipment Companies
A Company engaged in the business of sale or leasing of equipment such as CPAP machine, BiPAP machine etc.
3. IOT – Medical Companies
Companies that manufacture medical grade connected monitoring devices that help capture vital parameters of patients and generate health alerts
4. Government Offices
A governments administration office representing its respective department
5. Training Institutes
A private or public institution which help implementing medical & soft skills training programs
CallHealth has a few governing principles that drives its engagement with the A-HELPs
A-HELP relationships form a significant value add to CallHealth's customer offerings and CallHealth will always play a complementary role to the A-HELPs business.
CallHealth will always operate in a transparent and bias-free manner with the A-HELPs
CallHealth will have a standardized platform fee for different A-HELPs
Benefits to A-HELP
CallHealth’s wide customer base and geographical reach will enable
Benefits to CallHealth
CallHealth will benefit by providing
CallHealth’s Value proposition stems from the fact that it has hundreds of players on its platform working independently, yet in unison for giving the customer the optimum value for their money and best clinical outcomes. In doing so, every business will succeed in its respective sphere.
CallHealth is fanatically committed to make the entrepreneurs incredibly successful and we strive every day to make this happen
While CallHealth has an established ongoing model of episodic and engagement specific relationships with A-HELPs to address different customer needs, there are a few instances wherein the relationship is elevated and has a deeper engagement model. We refer to these as PA-HELPs wherein the A-HELP leverages the CallHealth platform for its internal operations such as Customer Registration, Order Management, Work Allocation, eHR etc.
CallHealth will limit such partnerships to not more than 2 per service for each geography.
Benefits to PA-HELP
CallHealth's intelligent digital platform enables a seamless integration with the existing HIS or LIMS or Practice Management that the PA-HELP is currently using.
This product will be 'white labeled' and ensure that the PA-HELPs processes, logo and brand are incorporated.
There will be no additional cost levied on the PA-HELP, for the platform usage.
Benefits to CallHealth
|Mode of Engagement||Description||Key Points||Terms of Engagement|
|Lead Generation||Introduce / Refer customers to CallHealth||
|Service Demand (Transactional & Contractual)||"Service the Demand" generated by CallHealth at the Institution's premises||
|PA - HELP||Become a preferred partner by leveraging the CallHealth Platform for own operations||